1. Information about us
1.1 www.dijjie.com (“the Website”) is operated by Dijjie (“we/our/us”). We are registered in England and Wales
1.2 The following Terms and Conditions apply to purchases of all baby clothes by you via the Website and you should read them carefully. We may vary them from time to time, therefore you should check them carefully before each purchase.
1.3 If you intend to purchase anything through this Website, please read these Terms and Conditions very carefully. We would suggest that you print these Terms and Conditions out so that you can carefully review and understand the Terms and Conditions and refer to the Terms and Conditions from time to time as you require. These Terms and Conditions create a legally binding agreement between you and us. By continuing to use the Website you confirm that you accept these Terms and Conditions and have formed a legally binding agreement. If you do not accept any element of these Terms of Conditions, you must not purchase anything from this Website.
1.4 We have the right and entitlement to revise or vary these Terms and Conditions at any time in our absolute discretion. Such revisions or variations will become valid and binding on you as soon as such updated Terms and Conditions are posted on this Website. Only revisions are variations posted on this Website will be treated as valid and binding, no other purported attempt to amend these Terms and Conditions will be valid. Consequently we would suggest that you should regularly and carefully review these Terms and Conditions. If you do not accept any revision or variation of these Terms and Conditions you must leave the Website immediately and must not make any further purchases from the Website.
The Website is offered and provided for use by adults aged 16 and over. If you are under 16 and/or you are not able to form legally binding contracts you must obtain the consent of a parent or guardian before you use this site. “Use” includes, but is not restricted to: emailing the Website or requesting that we email you, send any information to us, enter any competition that requires information about you or offers a prize, post any information on any bulletin board or enter any chat room, or offer or agree to buy anything online. By continuing to use the Website and any of the services offered by it, you are confirming that you have received the consent of your parent or guardian.
3. Service Availability
Our Website is only intended for use by people resident in the United Kingdom and the European Union. We regret that we can not deliver to PO Box or BFPO addresses as a signature is required on delivery. Any import or export taxes incurred are to be born by the recipient.
4 Order Process
4.1 After placing an order via the Website, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not constitute acceptance of the order or order confirmation from Dijjie Limited.
4.2 Acceptance of your order and the completion of the contract will take place on despatch to you of the baby clothes ordered unless we have notified you that we do not accept your order or you have cancelled it. The acceptance will relate only to those baby clothes actually despatched.
5.1 All baby clothes ordered through this Website are delivered by the Royal Mail in accordance with their terms and conditions.
5.2 Delivery Rates:
5.3 We make every effort to deliver goods within the estimated timescale, however delays are occasionally inevitable due to unforeseen factors. Dijjie Limited shall be under no liability for any delay or failure to deliver the baby clothes within the estimated time scale.
5.4 Risk of loss and damage of products passes to you at the time when the products are passed to the Royal Mail for delivery. In the unlikely event that the products are damaged in transit, or you do not receive them, then you are obliged to seek recourse from the Royal Mail prior to contacting us.
5.5 Ownership of the products shall pass to you on delivery provided that we have processed and received payment in full for the products, including delivery charges.
5.6 If the Royal Mail returns a package to us as undeliverable, we will issue a refund (excluding the cost of postage and packing). The Royal Mail will allow one redelivery or allow customers to collect the package from a stated delivery office. Packages held at the stated delivery office will be kept for 7 days and then return to us In such circumstances will we pass on to you any additional fees charged to us by the Royal Mail. If you request that a package that has been returned to us as ‘undeliverable’ be re-sent out to you, it will be necessary to charge you for the additional postage incurred.
6. Price and Payment
6.1 The price you pay is the price displayed on this Website at the time we receive your order, except in cases of obvious error. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund within 14 days of the order being cancelled.
6.2 We are under no obligation to provide the product to you at the incorrect price, even after we have despatched the product, if the pricing error is obvious and unmistakable and could reasonably have been recognised as a mis-pricing.
6.3 The price is in Pounds Sterling and includes VAT at the current rate (where applicable) at but excludes delivery costs which will be added to the total amount due as set out at 5 above.
6.4 Payment for all products must be made via the Website via Sagepay, with card services provided by Streamline. Payments are made subject to the terms and conditions of each of these companies and you must satisfy yourself that you understand and comply with these terms and conditions prior to commencing payment. The following cards can be accepted for payment: Visa Credit and Debit; MasterCard; Maestro; Visa Electron; JCB Laser.
6.5 In the case of goods that are out of stock but that you have pre-ordered, the price will be the price of the product when it is back in stock. Payment for such a product will not be taken until the product is back in stock.
6.6 Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as reasonably practicable with an estimated delivery date. In the event that some of the goods that you have ordered are out of stock, we will not send any of the order until we have contacted you to discuss and determine delivery options.
6.7 In the case of Sale items, all details, availability and prices are correct as at the date that they were uploaded to the Website. We absolutely reserve the right to end or withdraw the Sale/promotion at any time at our discretion. All of the aforementioned clauses apply to Sale goods as well as to non-Sale items, however there may be special restrictions and limitations relating to the return of Sale items
7. Returns Refunds and Cancellations
7.1 In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel a contract at any time within seven (7) working days, beginning on the day after you received the product(s). For further information on your rights under these Regulations please refer to the Consumer Direct website at:
7.2 In addition to your statutory rights, we allow 14 days from the date of delivery to cancel an order. To cancel a contract you must inform us in writing, including details of why the garment is being returned and enclosing a copy of the sales receipt either or through the Website online returns form within the fourteen day period stated above. We will not refund an item without a receipt or copy of the order confirmation. You must also return the product(s) to us, immediately, unworn, in the same condition in which you received them including in the original gift box and with all tags intact and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession and to return them to us in a re-saleable condition, with all labels in-place and gift boxes returned. If you fail to comply with this obligation, we may have a right of action against you for compensation. Any refund will only be issued to the original purchaser, on the card used to make the original purchase.
7.3 When you return a product to us under clause 7.1 or 7.2 we will process the refund due to you as soon as possible and in any case within 30 working days of the day that we received the goods. In this case, we will refund the price of the product in full, but no delivery costs will be refunded.
7.4 If you return a product to us for any reason other than that set out in clause 7.1, for example because you believe the product to be defective, we will examine the returned product and notify you within 21 days by email of whether you are entitled to a refund. We will usually process the refund due to you within a reasonable period of time and, in any case, within 14 days of the day that we confirmed to you via e-mail that you were entitle to a full refund. In these circumstances the refund will include the cost of delivering the item to you and the cost incurred by you in returning the item to us.
7.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds will only be issued to the original purchaser, on the card used to make the original purchase.
7.6 No refund will be given if either we do not receive the returned goods, or if we do not receive them in a re-saleable condition. We therefore suggest that you return goods to us by recorded or special delivery or a similar method. Proof of purchase is not proof of receipt.
7.7 In the event that you obtain a refund directly from your card issuer, this does not absolve your obligation to pay any debt that you may have created. If we believe that the refund was not justified, then we retain the right to take any steps we deem appropriate to recover the debt from you.
8. Representation of Product
8.1 We have made every effort to display the products as accurately as possible; however customers should be aware that the pictures are representation of the product and there may be small differences to the actual product, for example as the colours you will see will depend on your monitor we cannot guarantee the colour will be accurate.
8.2 Each item ordered through this Website is bespoke and unique with the screen print being completed individually by hand on each item, making each Dijjie product unique. This means that the colour, styling and make up of one item could be different to the same item ordered previously or by someone else.
8.3 Customers are advised to check the product description carefully. As Dijjie clothes are fashion items, the current version of the product may differ from the photo provided. If you have any concerns or queries relating to a certain product, please contact us prior to ordering at via the online contact us form.
8.4 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
8.5 The sizes are a guide only and may not be correct for every baby.
9. Intellectual Property
9.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
9.2 You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, distribute, commercially exploit or create derivative works of such material and content.
9.3 Dijjie Limited has applied for three UK Trade Marks (reference numbers at the UK IPO are 2534052, 2534060 and 2534058), for use in relation to clothing and associated products and there are strict restrictions on use of the Dijjie brand.
10.1 No party excludes or limits its liability under this Agreement for:
10.1.1 death or personal injury caused by its negligence;
10.1.2 fraudulent misrepresentation; or
10.1.3 any other type of liability which cannot by law be excluded or limited.
10.2 Save as precluded by law, and subject to the remainder of this clause 10, we will not be liable to you for any loss incurred in relation to: loss of chance, loss of goodwill, loss of profits or any other form of direct loss.
10.3 Save as precluded by law, and subject to the remainder of this clause 10, we will not be liable to you for any indirect or consequential loss damage or expense.
10.4 The provisions of this clause shall survive the termination or expiry of this agreement.
10.5 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
10.6 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
10.6.1 to make good any shortage or non-delivery;
10.6.2 to replace or repair any goods that are damaged or defective; or
10.6.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
10.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
10.8 As each Dijjie product is unique you are advised to check that the material and dyes used will not affect or create an allergic reaction for the intended wearer. If you are in any doubt please consult your doctor before purchase. Whilst Dijjie has undertaken independent lab tests of the materials involved for Nickel release, carcinogenic & allergenic dispense dyes to ensure that these do not exceed appropriate levels, you are responsible for ensuring that nothing in the goods is unsuitable for the intended wearer and Dijjie accepts no liability for any injuries which result from a failure to take suitable precautions and preventative measures (subject to the aforementioned parts of this clause 10).
11. Written Communications
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent via our online contact us form or our postal address at The Old Orchard, 80 Putnoe Lane, Bedford, MK41 9AG and all notices from us to you will be posted on the Website. From time to time it may be necessary to contact you by phone, if a contact phone number has been provided.
12. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
13. Assignment Restriction
13.1 All products sold through this site are solely for the purchase and use by private individuals. If you are a business and wish to make a purchase, please contact us direct via the online contact form or phone on +44(0)1234-307397.
13.2 All products sold through this Website are only for sale and distribution within the European Union. Under no circumstances are goods bought from this Website to be sold, traded or otherwise transferred outside of the European Union.
All prices stated in these Terms and Conditions are accurate as at 17 February 2010 and may be subject to change based on any increase imposed on us by any third party. For further details please refer to the prices as set out and included on the Website from time to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
17. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
18. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have the exclusive jurisdiction to resolve any disputes between us.
19. Entire agreement